Delivery Policy

Last updated: October 9, 2026

This policy explains the delivery arrangements for orders placed on Welzo.us. By placing an order, you acknowledge the delivery terms presented at checkout and this policy, subject to applicable law.

1. Delivery Coverage

We deliver to all 50 United States, including Alaska and Hawaii. Available services, delivery charges and estimated timeframes depend on the delivery address and products ordered. Not all delivery options are available for every product or location.

2. Delivery Services

• Standard next-day delivery: Estimated delivery on the next business day after dispatch, where available.
• 3–5 business day delivery: Estimated delivery within three to five business days after dispatch.

Unless expressly stated otherwise at checkout, delivery estimates run from dispatch, not from the time an order is placed. Business days are Monday to Friday, excluding applicable public holidays. Weekend and holiday deliveries are included only where expressly stated for the selected service.

3. Checkout Terms Take Priority

The delivery option selected at checkout, together with its displayed charges, timeframes and conditions, takes priority over the general delivery information in this policy.

Selecting a 3–5 business day service means the standard next-day estimate does not apply. Any specific delivery commitment expressly agreed at checkout takes priority over the general estimates and qualifications stated here.

4. Processing and Dispatch

Orders are subject to payment authorisation, stock availability and any necessary verification. Applicable processing periods, order cut-off times, preorder arrangements or product-specific delivery conditions will be stated on the product page or at checkout.

Orders received after a stated cut-off time, during weekends or on public holidays may be processed on the following business day. Any processing requirements remain subject to our obligations concerning the shipping timeframe promised when you order.

5. Delivery Charges

Applicable delivery charges are displayed at checkout before payment. Charges may vary by destination, delivery service, product dimensions, weight and order contents. Free or promotional delivery is subject to the conditions displayed with the offer.

6. Delivery Estimates and Liability

Unless expressly identified as guaranteed, delivery dates and timeframes are estimates only. Carrier estimates and tracking updates do not create an additional delivery guarantee.

Delivery may be affected by weather, transport disruption, carrier capacity, public holidays, access restrictions, incorrect address information and other circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, we exclude liability for losses, damages, costs or expenses arising from delivery delays, including loss of income, loss of use, missed appointments and indirect, incidental or consequential losses.

A missed estimated delivery date does not, by itself, entitle you to compensation or reimbursement of shipping charges, except where required by law or under an express guarantee applicable to your selected service.

If we cannot ship within the promised timeframe, we will provide any required notice and obtain consent to a revised shipping timeframe or cancel and refund the unshipped merchandise, as required by applicable law.

7. Tracking and Multiple Shipments

Tracking information will be provided where available. Tracking updates may not appear immediately after dispatch and are subject to the carrier’s systems.

Orders containing multiple items may be dispatched separately and arrive on different dates. Any additional shipping charge requires disclosure and your agreement before it is charged.

8. Address Accuracy and Delivery Access

You must provide accurate and complete delivery details, including any apartment number, access information and other instructions reasonably necessary to complete delivery.

Address changes should be requested promptly at hello@welzo.com. Changes cannot be guaranteed once an order has entered processing or been dispatched.

Where an incorrect or incomplete address, refusal of delivery, failure to collect or lack of access causes a parcel to be returned, reasonable actual return or redelivery charges may apply where permitted by law. Any applicable redelivery charge will be explained before redelivery is arranged.

9. Delivery Issues

If an order is overdue, missing, damaged or incorrect, contact hello@welzo.com with your order number and a description of the issue.

Please retain relevant packaging and provide photographs of damage where reasonably possible. We may request reasonable supporting information to investigate and arrange any appropriate remedy.

Carrier tracking, delivery photographs, signatures and other available records may be considered when investigating a delivery dispute. A carrier’s delivery confirmation does not, by itself, exclude any rights available under applicable law.

Prompt notification helps us investigate efficiently. This does not restrict any mandatory period for bringing a claim.

10. Applicable Rights and Policy Changes

Nothing in this policy excludes liability that cannot legally be excluded or restricts mandatory consumer rights. Any provision that is unenforceable applies only to the extent permitted by law, without affecting the remaining provisions.

We may update this policy from time to time. The version in effect when your order is placed, together with the terms displayed at checkout, applies to that order.

11. Contact

For delivery enquiries, contact hello@welzo.com.

Welzo.us is operated by Clinician Formulas LLC.
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States

This is our business correspondence address. Do not send returns to this address unless instructed by our customer support team.