Refund & Returns Policy

Last Updated: October 9, 2026

At Welzo, we aim to provide a straightforward and fair returns process. This policy outlines the conditions under which returns, exchanges and refunds may be requested.

1. 30-Day Returns

We offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a standard return, items must:

• Be unused, unworn and in their original condition.
• Be returned in their original packaging with all labels, tags, accessories and components.
• Have all applicable hygiene and tamper-evident seals intact.
• Be accompanied by a valid receipt or proof of purchase.

Returns must be requested within the 30-day period. Requests made outside this period may be declined, except where required by applicable law.

Welzo reserves the right to inspect returned items before approving a refund.

2. How to Request a Return

To initiate a return, contact hello@welzo.com with your order number and reason for return.

If your return is authorised, we will provide instructions and the appropriate return address.

Do not return items without prior authorisation. Unauthorised returns may be refused or delayed, except where applicable law requires otherwise.

Customers must package returned items securely and follow the instructions provided.

3. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise stated.

Where a prepaid return label is provided, the applicable shipping cost may be deducted from the refund if disclosed and agreed before the label is issued.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law.

For verified defective, damaged or incorrectly supplied items, Welzo will provide an appropriate remedy, including return shipping where legally required.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective or incorrect, contact hello@welzo.com as soon as reasonably possible.

We may request photographs, order details or other reasonable supporting information to assess the issue.

Welzo reserves the right to inspect or verify reported defects before determining an appropriate resolution.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund or another appropriate remedy.

Nothing in this section limits your statutory consumer rights.

5. Non-Returnable Items

For health, hygiene, safety and product integrity reasons, certain products are excluded from voluntary change-of-mind returns.

These include:

• Opened or used dietary supplements, vitamins and nutritional products.
• Products with broken or removed safety or hygiene seals.
• Opened personal care, beauty or hygiene products that cannot reasonably be resold.
• Perishable products.
• Personalised, customised or made-to-order products.
• Products containing hazardous or restricted materials where returns cannot safely or legally be arranged.
• Gift cards, except where refundable by law.
• Final-sale or clearance items clearly identified as non-returnable before purchase, where permitted by law.

Unopened supplements in their original sealed packaging may be returned within 30 days, subject to the conditions of this policy.

Red light therapy equipment, mobility products and electrical items must be returned unused, complete and in their original condition to qualify for voluntary returns.

These exclusions do not affect remedies available for defective, damaged, misdescribed or incorrectly supplied goods under applicable law.

6. Exchanges

We do not guarantee direct exchanges.

If you wish to exchange an eligible item, please request a return and place a separate order for the replacement product.

Defective or incorrectly supplied items will be handled in accordance with applicable consumer protection laws.

7. Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will ordinarily be processed to the original payment method within 10 business days of approval, or sooner where required by law.

Financial institutions and payment providers may require additional processing time before funds appear in your account.

If more than 15 business days have passed since your refund was approved, contact hello@welzo.com.

Where legally permitted, refunds for voluntary returns may exclude original shipping charges, agreed return shipping costs and other previously disclosed non-refundable charges.

8. Return Verification and Fraud Prevention

To protect customers and prevent misuse of our returns process, Welzo may verify return requests and inspect returned merchandise.

We reserve the right, where permitted by law, to decline voluntary returns involving:

• Items that differ materially from those originally supplied.
• Products showing signs of use, alteration or damage after delivery.
• Missing components, accessories or original packaging.
• Returns submitted outside the applicable eligibility period.
• Materially inaccurate return information or reasonable, documented evidence of fraudulent activity.

We may retain relevant transaction records, delivery confirmations and return documentation for fraud prevention, dispute resolution and legal compliance, subject to applicable privacy laws.

We may take appropriate action in response to suspected fraud, including referring matters to payment providers or relevant authorities where justified and legally permitted.

Legitimate complaints, statutory remedies and lawful payment disputes remain unaffected.

9. Lost or Delayed Returns

Customers arranging their own return shipping are encouraged to use a tracked and insured delivery service.

For voluntary returns, customers generally remain responsible for packages lost or damaged during transportation arranged independently by them, to the extent permitted by law.

Where Welzo provides or controls the return shipping service, responsibility will be determined according to the circumstances and applicable law.

10. Order Cancellations

Cancellation requests should be submitted promptly to hello@welzo.com.

We will make reasonable efforts to cancel orders before fulfilment or dispatch.

Once an order has entered shipping or fulfilment processing, cancellation may no longer be possible. Customers may instead request a return under this policy.

Any cancellation rights required by applicable law remain unaffected.

11. International Orders

This policy primarily applies to purchases through our United States storefront.

International orders may be subject to additional consumer protection requirements in the destination country.

Where mandatory local consumer rights apply, those rights take precedence over conflicting provisions of this policy.

12. Limitation of Policy

This policy governs voluntary returns and the administration of refund requests. It does not replace or restrict any non-waivable consumer rights or remedies available under applicable law.

Welzo reserves the right to update this policy from time to time. Changes will be published on our website and will not retroactively diminish rights arising from purchases made before the changes.

13. Contact

For returns, refunds and related enquiries:

Welzo
Email: hello@welzo.com

Welzo is operated by Clinician Formulas LLC, a Wyoming limited liability company.